Privacy Policy

Nacre Cosmos respects your privacy. This Privacy Policy explains, at a high level, how information may be collected and used when you visit our website, place an order, contact us, create an account, subscribe to communications, or otherwise interact with our services.

Information We May Collect

We may collect information you provide directly, such as your name, email address, billing and shipping information, order details, account information, customer-service messages, and marketing preferences. We may also collect technical and usage information through cookies or similar technologies, such as device, browser, approximate location, pages viewed, and interactions with the site.

How We Use Information

We may use information to process and deliver orders, provide customer service, prevent fraud and abuse, operate and improve the website, comply with legal obligations, maintain records, and send marketing communications where permitted and where you have chosen to receive them.

Payments

Payment information may be processed by third-party payment providers. Nacre Cosmos does not need to store complete payment-card details when those details are handled directly by the payment provider.

Service Providers

We may share information with service providers that help us operate the store, such as website hosting, ecommerce, payment, shipping, analytics, email, security, and customer-support providers, only as reasonably necessary for those services.

Cookies

The website may use necessary cookies and, depending on the tools enabled, analytics or marketing cookies. Where required, appropriate consent choices should be presented to visitors.

Data Rights

Depending on where you live, you may have rights regarding access, correction, deletion, portability, restriction, objection, or withdrawal of consent. Requests may be sent to estrellaw0308@gmail.com. We may need to verify a request before acting on it.

Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, accounting, fraud prevention, dispute handling, and legal compliance. We use reasonable safeguards, but no online system can be guaranteed to be completely secure.

Children

The store is not intended to knowingly collect personal information directly from children in violation of applicable law. Purchases should be made by an adult or with appropriate adult involvement.

Changes

We may update this Privacy Policy as the website, services, or legal requirements change. The current version will be posted on this page.

Contact

Privacy questions: estrellaw0308@gmail.com

Business entity: Nacre Cosmos / Zhucheng Aoweier Education Technology Co., Ltd.

Return address is provided privately after an approved return request; no residential return address is published on the website.